Perla Terrero

• Your HR org chart has never once matched how your employees experience work – they don’t live inside your COEs, they live inside moments: getting hired, onboarded, growing, leaving, yet most organizations still design people processes around functions, not humans
• Drawing on Sanofi’s global transformation, this talk makes the case for a fundamentally different model, one where COEs and Global Business Services stop operating as parallel tracks and start designing together around the employee lifecycle
• The honest truth: breaking silos isn’t a technology problem, it’s a governance, data, and ways-of working problem – ownership is your biggest unlock, learn what it actually takes to get there, and what must change first
• If your HR model is still organized around how HR thinks, rather than how people work, this talk is for you

Explore how AI-enabled workforce planning and employee-journey redesign can converge to create more agile, human-first organizations. Use this discussion to unpack the practical governance, operating model, and skills implications of designing around how people actually work.

Interactive Q&A Session Facilitated by the Chair